Please see below a copy of our Privacy document. We would ask that if you are able to you please print and bring this in with you for your first or next appointment. Or alternatively email us your signed form.
Stow Physiotherapy Privacy Notice
Stow Physiotherapy is committed to protecting and respecting your privacy, and will process all information that we hold about you in accordance with the current GDPR guidelines.
This policy explains why we collect personnel information about you, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Who are we?
We are Stow Physio Ltd trading as Stow Physio at Bourton, a privately run physiotherapy clinic. Our trading address is Unit 4 Hawthorne Court, Bourton Industrial Park, Bourton on the Water, GL54 2HA. All of our physiotherapists are members of the Chartered Society of Physiotherapy and are registered with the Health Care Professions Council.
How do we collect information about you?
The majority of the information we hold about you is what you give us either over the telephone when booking an appointment or whilst in consultation with your physiotherapist. We do also receive referral letters from third parties, such as hospital consultants, GP’s, solicitor, health insurers etc. which may contain additional information about you.
Why do we collect data about you?
We collect data about you to enable us to carry out necessary administrative duties, such as booking appointments and invoicing you. We also require a considerable amount of additional information about you in order to carry out our clinical assessment and treatment effectively, and to allow us to efficiently and effectively recall or communicate this information to other members of the team.
We also have a legal duty to record all that happens during a treatment session.
What type of information is collected from you?
The personal information we collect about you might include your name, address, email and telephone. We also require considerable extra information about your general health, lifestyle and specific medical conditions, along side information about the symptoms for which you are seeking treatment. This is all necessary for us to make the best decisions about your treatment.
How is your information used and how long is it held for?
The information we hold about you is used to contact you regarding appointments or invoicing, for the legal recording of your treatment and for our own clinical records,
for liasing with fellow professionals about your care and for claiming payment from a third party (eg health insurance companies, solicitors)
We are legally obliged to keep your clinical information for a minimum of 7 years (longer for minors or pregnant patients) after this time it will be destroyed. Your contact details may remain on our system for longer than this, but can be deleted at your request.
Who has access to your information?
We will never sell or rent your information to a third party
We will never pass on your information to a third party without discussing this with you first
We may pass on information about you to fellow health professionals (eg hospital consultants, GP) in order to facilitate your ongoing care.
At times health insurance companies request information about your progress in order to make decisions about continued funding which we are obliged to provide.
You have the choice as to whether or not you wish to receive information from us. You can also chose to refuse to give us your personal information, however as we are legally required to hold such information in order to treat you, unfortunately this will likely mean that we are unable to continue with your treatment.
How you can access and update your information
Please inform any member of staff if any of your personal information changes (eg address, phone number etc) so that we can ensure your information is accurate at all times.
You can request access to the information that we hold about you at any time.
Security precautions in place to protect the loss, misuse or alteration of your information.
We take all steps that are necessary to ensure you information is stored securely.
All information contained within our computer systems is password protected, with only clinic staff having access to the password.
When communicating electronically we endeavour where ever is possible to send information via password protected or encrypted systems.
All hard copies of information are stored in a locked cupboard in locked room, with access only available to clinic staff.
We may very occassionaly use your personal information to let you know about services that we offer that may be of specific interest to you.
Review of this Policy
We keep this policy under regular review. The policy was last updated April 2018
Having read this statement please sign to indicate that you are happy to allow us to hold your personal information.